Effective Date: 01/10/2026
Operator: Samrah Games LLC
Country: Kingdom of Saudi Arabia
Contact: [email protected]
1. Introduction
Welcome to Samrah Games.
These Terms of Service ("Terms") constitute an agreement between you and Samrah Games LLC ("Samrah Games," "we," "us," or "our").
These Terms govern your access to and use of our video games, mobile applications, websites, software, and related online services (collectively, the "Services").
By creating an account, downloading, installing, accessing, or using our Services, you agree to these Terms, subject to applicable laws governing acceptance of electronic agreements.
If you do not agree, you must not use the Services.
Individual Services may have additional terms, rules, or restrictions. Where applicable, those additional conditions will be communicated through the relevant Service.
Our Privacy Policy explains how we collect, process, and protect personal information.
Nothing in these Terms limits rights that cannot legally be excluded or restricted.
2. Eligibility
Our Services may have different minimum age requirements depending on their content, features, and intended audience.
You must satisfy the eligibility requirements specified for the relevant Service.
Some Services may require users to be at least 18 years old.
Where applicable law requires parental or legal guardian authorization, users must obtain the necessary authorization before using the relevant Service.
We may restrict or terminate access where eligibility requirements have not been met.
3. Accounts and Registration
Some Services may require an account.
Registration methods may include guest accounts, email registration, or authentication through third-party providers such as Apple and Google.
You are responsible for providing accurate information where requested and taking reasonable steps to maintain account security.
You must not share, sell, transfer, or provide unauthorized access to your account.
Unless a Service specifies otherwise, multiple accounts may be permitted. However, using multiple accounts to evade penalties, exploit rewards, manipulate gameplay, or circumvent restrictions is prohibited.
We may restrict certain account features, including username changes, account transfers, and authentication methods.
We may suspend or close accounts that have remained inactive for extended periods, subject to applicable law and advance notice where reasonably practicable.
You are responsible for activity performed using your account to the extent permitted by applicable law.
4. License to Use Our Services
Subject to these Terms, Samrah Games grants you a limited, personal, non-exclusive, non-transferable, revocable license to download, install, access, and use our Services for lawful, personal, non-commercial entertainment.
This license does not grant ownership of the Services or their underlying intellectual property.
You may not, except where expressly authorized or legally permitted:
- Copy, reproduce, redistribute, or commercially exploit our Services.
- Modify, reverse engineer, decompile, or disassemble our software.
- Circumvent security or access restrictions.
- Distribute unauthorized copies or modified versions.
- Use our Services to create unauthorized competing products.
- Interfere with the operation, security, or availability of our Services.
All rights not expressly granted are reserved by Samrah Games and its licensors.
5. Intellectual Property
Our Services, including their software, artwork, graphics, characters, audio, music, interfaces, original game content, trademarks, branding, and other protected materials, belong to Samrah Games or their respective licensors.
These materials are protected by applicable intellectual property laws.
You may not use our intellectual property for commercial purposes without prior written authorization, except where permitted by applicable law.
Any third-party materials remain the property of their respective owners.
6. Fair Play and Prohibited Activities
You agree to use our Services lawfully, fairly, and respectfully.
The following activities are prohibited:
- Cheating, hacking, or exploiting software vulnerabilities.
- Using unauthorized bots, scripts, or automation.
- Manipulating matchmaking, rankings, voting, scores, or rewards.
- Exploiting bugs to obtain unauthorized advantages.
- Selling, purchasing, or trading accounts without authorization.
- Circumventing bans, restrictions, or security measures.
- Intentionally disrupting multiplayer sessions.
- Repeatedly abandoning matches to evade penalties or disrupt gameplay.
- Attempting unauthorized access to accounts, servers, or information.
- Engaging in fraudulent or unlawful activities.
- Interfering with other users' ability to enjoy the Services.
We may investigate suspected violations and take reasonable enforcement measures.
7. Player Conduct and Communication
Some Services may provide multiplayer interaction, voice communication, or other social features.
When interacting with others, you must not engage in:
- Harassment, bullying, intimidation, or threats.
- Hate speech or discriminatory abuse.
- Sexually explicit or seriously inappropriate communication.
- Fraud, scams, or impersonation.
- Unauthorized disclosure of another person's private information.
- Repeated disruption of communication or gameplay.
- Encouragement of unlawful or harmful activity.
Available reporting, blocking, and moderation features may vary between Services.
We may review reports and investigate suspected misconduct.
Communication and personal information are handled in accordance with our Privacy Policy.
8. Virtual Currencies and Digital Items
Some Services may provide virtual currencies, digital items, cosmetic content, downloadable content, or other virtual benefits.
Unless expressly stated otherwise:
- Virtual currencies and items are intended solely for use within the applicable Service.
- They have no cash value and cannot be redeemed for real money.
- They are not transferable between players or accounts.
- They cannot be sold, traded, or exchanged outside authorized systems.
- Purchasing or acquiring virtual items grants a limited license to use them rather than ownership of the underlying intellectual property.
- Availability and usage may be subject to disclosed conditions.
We may modify virtual economies, rewards, prices, item availability, and gameplay balance.
Where changes materially affect purchased content, we will comply with applicable consumer protection requirements and provide notice or remedies where required.
Virtual currencies and items do not represent financial products or ownership interests in Samrah Games.
9. Purchases and Refunds
Some Services may offer optional paid content, virtual items, subscriptions, or premium features.
Prices and applicable purchase conditions will be displayed before payment.
Purchases may be processed by third-party platforms, including Apple App Store and Google Play.
Refund requests for purchases processed through those platforms should generally be submitted through the applicable platform.
Refund eligibility remains subject to applicable law, platform policies, and mandatory consumer protection rights.
Nothing in these Terms excludes legally required refunds or remedies.
We may investigate fraudulent transactions and take reasonable measures to protect payment systems.
10. Subscriptions
Some Services may offer automatically renewing subscriptions.
Subscription benefits, pricing, billing periods, and renewal conditions will be presented before purchase.
Unless otherwise stated, subscriptions renew automatically until canceled through the relevant payment platform.
Cancellation generally prevents future renewals, while existing benefits remain available until the end of the paid subscription period, subject to applicable law, refunds, and platform policies.
Uninstalling a Service or deleting an account does not automatically cancel a subscription managed by a third-party platform.
Subscription offerings, benefits, and prices may change subject to applicable laws, advance notice where required, and relevant platform rules.
11. Advertising and Promotional Rewards
Some Services may display advertisements, including optional rewarded advertisements.
Advertising formats, availability, and rewards may vary between products.
Where rewarded advertisements are available, rewards may depend on successful completion and verification of the relevant advertisement.
We may impose reasonable limits on reward frequency, quantity, or availability.
Advertising may be unavailable due to technical issues, regional restrictions, or insufficient advertising inventory.
We do not guarantee that specific advertisements or associated rewards will always be available.
Personal information used for advertising is handled as described in our Privacy Policy.
12. Moderation, Suspension, and Termination
We reserve the right to investigate violations of these Terms and protect the security and integrity of our Services.
Depending on the circumstances, we may:
- Issue warnings.
- Restrict gameplay or specific features.
- Apply temporary matchmaking restrictions.
- Suspend access temporarily.
- Terminate accounts permanently.
- Remove unauthorized virtual rewards or benefits obtained through abuse, subject to applicable law.
Enforcement decisions may involve automated systems and human review.
A formal appeals process may not be available for every Service.
We may take immediate action when necessary to address serious misconduct, security threats, or unlawful behavior.
Our enforcement actions will remain subject to applicable law and mandatory user rights.
13. Updates and Modifications
Our Services may receive automatic or manual updates.
Updates may include bug fixes, security improvements, gameplay changes, new functionality, or removal of existing functionality.
We may modify features, game balance, availability, or technical requirements to maintain and develop our Services.
Some updates may be required to continue accessing a Service.
We will provide appropriate notice where material changes require it under applicable law.
We do not guarantee that every feature will remain available indefinitely.
14. Service Availability and Discontinuation
Many of our Services depend on internet connectivity, servers, and third-party infrastructure.
Although we strive to maintain reliable services, uninterrupted access cannot be guaranteed.
Services may experience maintenance, outages, errors, or interruptions caused by circumstances beyond our reasonable control.
We will make reasonable efforts to investigate and resolve significant technical problems.
We may suspend or discontinue individual features or entire Services.
Where reasonably practicable and legally required, we will provide advance notice of material discontinuation.
Any termination or discontinuation remains subject to applicable consumer rights and legally required remedies.
15. Account Deletion
Where accounts are supported, users may request account deletion through available in-app features or other designated methods.
Account deletion and associated data handling are governed by our Privacy Policy.
Deleting an account may permanently remove access to player progression, digital items, virtual currency balances, and related features, subject to applicable law.
Account deletion does not automatically terminate subscriptions billed through external platforms.
16. Third-Party Platforms and Services
Our Services may integrate third-party platforms, authentication providers, payment processors, advertising networks, hosting providers, or external websites.
Your use of third-party services may be subject to their separate terms and privacy policies.
We are not responsible for third-party services outside our control, except where applicable law provides otherwise.
17. Disclaimer of Warranties
To the extent permitted by applicable law, our Services are provided on an "as available" basis.
We do not guarantee uninterrupted availability, error-free operation, or compatibility with every device, operating system, or internet connection.
We make reasonable efforts to maintain and improve our Services.
Nothing in this section limits warranties or protections that cannot legally be excluded.
18. Limitation of Liability
To the maximum extent permitted by applicable law, Samrah Games and its personnel, affiliates, and licensors are not liable for indirect or consequential losses resulting from circumstances outside their reasonable control or from use of the Services where liability may lawfully be excluded.
Nothing in these Terms excludes or limits liability for fraud, willful misconduct, or other matters for which liability cannot legally be excluded or restricted.
Your mandatory consumer protection rights remain unaffected.
19. Governing Law and Dispute Resolution
These Terms are governed by the laws and regulations of the Kingdom of Saudi Arabia.
Mandatory rights available under applicable laws in other jurisdictions remain unaffected.
Disputes arising from these Terms will be addressed through competent authorities or courts in accordance with applicable law.
Users may contact us to seek resolution before pursuing other available remedies.
20. Changes to These Terms
We may update these Terms to reflect changes in our Services, technology, business practices, or legal obligations.
Material changes will be communicated through appropriate channels.
Where legally required, we will request renewed acceptance before applying updated Terms.
Continued use after properly notified changes may constitute acceptance where permitted by applicable law.
If you do not agree to updated Terms, you should discontinue use of the relevant Service.
21. General Provisions
Entire Agreement: These Terms, together with any applicable additional terms, form the agreement governing use of the relevant Service.
Severability: If any provision is found invalid or unenforceable, the remaining provisions remain effective to the extent permitted by law.
No Waiver: Failure to enforce a provision does not automatically waive our right to enforce it later.
Events Beyond Reasonable Control: We are not responsible for failures caused by circumstances beyond our reasonable control, except where applicable law requires otherwise.
22. Contact Us
For questions, concerns, or requests regarding these Terms, please contact:
Samrah Games LLC
Kingdom of Saudi Arabia
Email: [email protected]