Effective Date: 01/10/2026
Operator: Samrah Games LLC
Country: Kingdom of Saudi Arabia
Privacy Contact: [email protected]
1. Introduction
Samrah Games LLC ("Samrah Games," "we," "us," or "our") develops and operates video games, mobile applications, websites, and related online services (collectively, the "Services").
We respect your privacy and are committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store, disclose, and protect personal information when you use our Services.
Not all features or data-processing activities described in this Policy apply to every Service. The information we collect depends on the features you use, the device or platform, and the third-party services integrated into the relevant product.
Additional privacy notices may apply to individual games or features.
Where applicable law requires consent for particular processing activities, we will request it separately.
2. Information We Collect
Depending on the Services you use, we may collect the following categories of information.
2.1 Account Information
When you create or access an account, we may collect:
- Username, display name, and unique account identifiers.
- Email address and authentication information.
- Guest account identifiers.
- Information received from third-party sign-in providers, such as Apple or Google.
- Account settings, creation dates, and account status.
We do not receive passwords belonging to external authentication providers.
2.2 Profile and Gameplay Information
We may collect information about your activities and progression, including:
- Player profiles, avatars, and customization preferences.
- Levels, achievements, experience points, and badges.
- Gameplay statistics, scores, rankings, and match history.
- Multiplayer sessions and gameplay interactions.
- Friends, friend requests, blocked users, and social relationships.
- Virtual currencies, digital items, purchases, and subscription entitlements.
Some profile information and gameplay statistics may be visible to other players when the relevant Service provides multiplayer or social features.
2.3 Device and Technical Information
We and our service providers may automatically collect:
- Device type, operating system, and application version.
- IP address and approximate geographic location.
- Device identifiers and advertising identifiers, where available and permitted.
- Network connection information.
- Performance measurements, error reports, and diagnostic logs.
- Information about interactions with our Services.
Some Services may request additional device permissions, such as microphone access, when necessary for an available feature.
2.4 Analytics and Usage Information
We may use analytics and diagnostic services to understand how our products are used and how they perform.
Information may include session activity, gameplay events, feature usage, progression, retention, crashes, and technical diagnostics.
We use this information to improve functionality, balance gameplay, identify errors, and enhance the user experience.
2.5 Communications and Social Interactions
Some Services may provide multiplayer communication, including real-time voice communication.
Where voice communication is supported, audio may be transmitted and processed by communication service providers to deliver the feature.
Our current voice-enabled game services are designed for live communication without Samrah Games recording or intentionally storing voice conversations.
Communication features and any applicable recording or retention practices will be disclosed where relevant.
We may also process player reports, including account identifiers, report reasons, timestamps, supporting evidence, and moderation actions.
2.6 Purchases and Subscriptions
Our Services may offer virtual currencies, digital items, premium features, and subscriptions.
We may collect purchase identifiers, transaction information, subscription status, and entitlement records.
Mobile purchases are generally processed through the applicable platform, such as Apple App Store or Google Play.
We do not directly collect or store complete payment card information for purchases processed by those platforms.
2.7 Information You Provide to Us
When you contact us, submit feedback, or request support, we may collect your contact information, the contents of your request, and any information necessary to respond.
3. How We Use Personal Information
We may use personal information to:
- Create, authenticate, and manage accounts.
- Provide and operate our games and online services.
- Enable multiplayer gameplay and social features.
- Maintain progression, purchases, and subscriptions.
- Deliver optional communication features.
- Detect cheating, fraud, harassment, and security threats.
- Investigate reports and enforce our rules.
- Monitor performance and diagnose technical problems.
- Analyze usage and improve our products.
- Provide customer support and respond to inquiries.
- Comply with applicable laws and legal obligations.
- Protect the security, integrity, and legitimate interests of our Services and users.
We rely on appropriate legal grounds for processing personal information under applicable law, including consent where required, the provision of requested services, compliance with legal obligations, and other legally permitted grounds.
4. Advertising
Some of our Services may display advertisements, including optional advertisements that provide in-game rewards.
We may work with third-party advertising networks and mediation providers.
These providers may collect or process information such as device identifiers, advertising identifiers, IP addresses, technical information, and advertising interactions.
This information may be used to deliver advertisements, measure performance, prevent fraud, manage advertising frequency, and personalize advertisements where legally permitted.
We may offer contextual or non-personalized advertising depending on the Service, region, and available configuration.
Where required by law, we will request appropriate consent and provide controls for managing advertising-related privacy choices.
Advertising availability and practices may differ between our products.
5. Third-Party Service Providers
We may use third-party companies and services to operate, maintain, and improve our Services.
These may include:
- Cloud hosting and backend infrastructure providers.
- Account authentication providers.
- Multiplayer server hosting services.
- Voice communication providers.
- Analytics and diagnostic services.
- Advertising networks and mediation platforms.
- Application distribution and payment-processing platforms.
- Customer support and security services.
These providers may process personal information on our behalf or under their own applicable privacy responsibilities.
We share information as reasonably necessary for the purposes described in this Policy, subject to applicable law and appropriate safeguards.
6. Sharing and Disclosure of Information
We may disclose personal information in the following circumstances.
Service Providers: To companies helping us operate, maintain, secure, or improve the Services.
Other Players: When multiplayer or social features make certain profile or gameplay information visible.
Legal Requirements: When disclosure is required by applicable law, court order, or valid request from a competent authority.
Safety and Security: When reasonably necessary and legally permitted to investigate misconduct, prevent fraud, or protect users and our Services.
Business Transactions: In connection with a merger, acquisition, restructuring, or transfer of business assets, subject to applicable legal requirements.
We do not directly sell personal information to data brokers. However, advertising-related disclosures may be treated differently under certain privacy laws and are subject to applicable rights and choices.
7. International Data Processing
Samrah Games LLC is established in the Kingdom of Saudi Arabia.
Our Services may use internationally distributed infrastructure and third-party providers.
As a result, personal information may be stored or processed in countries outside Saudi Arabia or your country of residence.
We will apply the safeguards required by applicable data protection laws, including Saudi Arabia's Personal Data Protection Law and relevant cross-border transfer requirements.
8. Data Retention
We retain personal information only as long as reasonably necessary for the purposes described in this Policy or as otherwise required or permitted by applicable law.
Retention depends on the type of information and the Service involved.
For our current account-based game services, our intended retention approach includes:
- Active account information: Retained while the account remains active and as otherwise needed for the Service.
- Deleted account information: Ordinary identifiable account information is targeted for deletion within 30 days following a confirmed request.
- Security and abuse-prevention records: Up to 90 days where justified and legally permitted.
- Serious moderation and investigation records: Up to 180 days where justified and legally permitted.
- Financial and transaction records: Retained as required by applicable law.
- Aggregated or genuinely anonymized information: May be retained for longer periods, including indefinitely, where individuals cannot reasonably be identified.
These are intended maximum periods for the specified categories, not automatic retention periods.
We may retain information for longer where a specific legal obligation requires it.
9. Account Deletion
Where a Service supports user accounts, users may request account deletion through the available in-app controls or by contacting us.
For our current account-based game services, confirmed deletion requests initiate the removal of associated personal account information that is no longer legally required or permitted to be retained.
Access to the account is disabled promptly, and ordinary identifiable account data is targeted for deletion within 30 days.
Certain limited records may be retained where necessary and legally permitted for security, fraud prevention, dispute resolution, or legal compliance.
Backups and information processed by third-party providers are subject to appropriate deletion and retention procedures.
Deleting an account does not automatically cancel subscriptions managed through Apple, Google, or another payment platform.
10. Data Security
We use reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, and disclosure.
These measures may include authentication, access controls, secure communications, and security monitoring.
No method of electronic storage or transmission can be guaranteed completely secure.
11. Children's Privacy and Age Eligibility
Our Services may have different age eligibility requirements based on their intended audiences, features, and applicable laws.
The minimum age for each Service is communicated through its applicable terms or registration process.
We do not knowingly permit individuals to register for a Service when they do not meet its eligibility requirements.
Where Services are intended for minors, we will apply legally required protections, including appropriate consent or guardian authorization where necessary.
If we discover that personal information has been collected from an ineligible user, we will take appropriate corrective action.
Parents and legal guardians may contact us at [email protected] with questions or concerns.
12. Your Privacy Rights
Depending on your location and applicable law, you may have the right to:
- Know how your personal information is collected and used.
- Request access to personal information.
- Request correction of inaccurate or incomplete information.
- Request a copy of personal information where applicable.
- Request deletion or destruction of personal information.
- Withdraw consent where processing relies on consent.
- Object to or restrict certain processing where applicable.
- Exercise applicable rights relating to advertising and personal information disclosures.
- Submit a complaint to a competent data protection authority.
Residents of jurisdictions such as the European Economic Area, United Kingdom, or California may have additional rights under applicable privacy legislation.
The availability and scope of these rights depend on whether the relevant laws apply to our processing activities.
To submit a request, contact [email protected].
We may verify your identity before processing certain requests and will respond within the timeframes required by applicable law.
13. Additional Privacy Rights for European and UK Users (GDPR and UK GDPR)
Where the European Union General Data Protection Regulation (GDPR) or United Kingdom GDPR applies to our processing of your personal information, the following additional provisions apply.
Legal Bases for Processing
Depending on the purpose, we may process personal information under one or more applicable legal bases:
- Contractual necessity: To provide accounts, gameplay, multiplayer functionality, digital purchases, and other requested services.
- Legal obligations: To comply with applicable laws, financial recordkeeping, and lawful requests.
- Legitimate interests: Where appropriate and not overridden by your rights, to maintain security, prevent fraud, investigate abuse, analyze service performance, and improve our Services.
- Consent: Where required for activities such as certain advertising, tracking, or optional processing. Consent may be withdrawn at any time.
- Vital interests: Where necessary to protect someone's life.
- Public interest: Where applicable law provides an appropriate basis for such processing.
The specific basis depends on the activity and applicable law. Not every legal basis applies to every Service or processing activity.
Your Rights
Subject to applicable legal conditions and exceptions, you may have the right to:
- Request access to your personal information.
- Request correction of inaccurate information.
- Request deletion of personal information.
- Request restriction of processing.
- Object to processing based on legitimate interests, including profiling where applicable.
- Object to processing for direct marketing.
- Request portability of certain personal information.
- Withdraw consent without affecting the lawfulness of earlier processing.
- Exercise applicable rights concerning solely automated decisions that produce legal or similarly significant effects.
International Data Transfers
Where we transfer personal information outside the European Economic Area or United Kingdom, we will use an appropriate transfer mechanism when required, such as an applicable adequacy decision or approved contractual safeguards.
Information about applicable transfer safeguards may be requested using the contact details below.
Exercising Your Rights
To exercise applicable rights, contact [email protected].
We may verify your identity and will respond within the periods required by applicable law.
You may also submit a complaint to the relevant European supervisory authority or, in the United Kingdom, the Information Commissioner's Office (ICO).
14. Additional Privacy Rights for California Residents (CCPA/CPRA)
Where the California Consumer Privacy Act, as amended by the California Privacy Rights Act (CCPA/CPRA), applies to our business and processing activities, California residents may have additional rights.
Information Collection and Disclosure
Depending on the Service, we may collect identifiers, account information, commercial and purchase information, device and network activity, approximate location information, gameplay information, and inferences derived from usage analytics.
The categories collected, their purposes, recipients, and retention practices are described throughout this Privacy Policy.
Your California Privacy Rights
Subject to applicable exceptions, you may have the right to:
- Know and access: Request information about the personal information we collect, use, and disclose.
- Delete: Request deletion of eligible personal information.
- Correct: Request correction of inaccurate personal information.
- Opt out: Request that we stop selling or sharing personal information for cross-context behavioral advertising, if applicable.
- Limit: Request limitations on certain uses or disclosures of sensitive personal information, where applicable.
- Non-discrimination: Exercise your privacy rights without unlawful discriminatory treatment.
Advertising and Privacy Choices
We do not directly sell personal information to data brokers.
However, certain advertising technologies may involve disclosures classified as a sale or sharing under California law.
Where applicable, we will provide required privacy choices and honor legally recognized opt-out requests.
Exercising Your Rights
You may contact [email protected] to submit a privacy request.
Additional request methods and advertising preference controls will be made available where legally required.
We may verify requests before fulfilling them and will respond within the timeframes established by applicable law.
We will not unlawfully discriminate against users for exercising their California privacy rights.
15. External Links and Services
Our Services may contain links to third-party websites, stores, or services.
These services may operate under independent privacy policies.
We encourage users to review those policies before providing personal information.
We are not responsible for third-party practices outside our control, except as required by applicable law.
16. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in our products, technology, service providers, data practices, or legal requirements.
We will provide appropriate notice of material changes.
Where applicable law requires renewed consent, we will obtain it before carrying out the relevant processing.
The latest published version will display its effective date.
17. Contact Us
For questions, concerns, or requests regarding this Privacy Policy, please contact:
Samrah Games LLC
Kingdom of Saudi Arabia
Email: [email protected]
We will review privacy inquiries and respond in accordance with applicable law.